The buyer has 14 (fourteen) days from the date of receipt of the product to request a return, in accordance with applicable Portuguese and EU consumer law, without needing to provide a reason.

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To request a return, please contact To&Li Pure Nature via:

• Phone: +351 933 032 836

• Email: tolipurenature@gmail.com

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Return shipping costs: Return shipping costs are the responsibility of the buyer. To&Li Pure Nature does not cover the cost of returning products unless the item received was defective, damaged, or incorrect.

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Conditions: Products must be returned in their original, unopened packaging with no signs of use. Opened food products can only be returned if they are not fit for consumption due to a manufacturing defect, incorrect product sent, or expired date.

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Refund: Once the returned item is received and inspected, the refund will be processed within a maximum of 30 (thirty) days, using the same payment method used in the original purchase.